**Scaling Smart: Product Operations – The Key to Building Better Products at Scale**

Book Summary:

Product Operations How Successful Companies Build Better Products at Scale is your essential guide to understanding how today’s leading software-driven organizations are creating more alignment, clarity, and performance in product development. Authors Melissa Perri and Denise Tilles draw from extensive industry experience to unpack the role of Product Operations—a growing discipline that brings process, data, and strategy together to enable faster, smarter product decisions.

What You Will Discover in This Book:

You’ll learn how Product Operations addresses challenges that arise as companies grow: siloed teams, lack of data visibility, and misaligned strategies. The book explores the “Three Pillars of Product Operations”: Data and Insights, Customer and Market Insights, and Process and Governance. With real-world examples from companies like Stripe, Uber, and Fidelity, you’ll see how implementing Product Operations can lead to stronger product outcomes, clearer decision-making, and a more connected organization.

Why You Should Read This Book:

Whether you’re an executive, product leader, or aspiring operations professional, this book is packed with strategic insight on how to scale your product management function effectively. If your company is navigating growth or digital transformation, understanding Product Operations is critical to staying competitive. This book gives you the frameworks, language, and best practices needed to build cross-functional bridges and improve product delivery at scale.

About the Authors:

Melissa Perri is a renowned product strategist and author of Escaping the Build Trap. As CEO of Produx Labs and a faculty member at Harvard Business School, she has helped shape product strategy at Fortune 500 firms and fast-growing SaaS companies. Her influence spans consulting, education, and board advisory work.

Denise Tilles is a veteran product leader and consultant with experience in both high-growth startups and established enterprises. She has supported clients like Bloomberg and Sam’s Club in designing effective product ops strategies and scaling product teams. At Produx Labs, Denise has been instrumental in advancing the discipline of Product Operations globally.